FutureMSP Managed Service Provider

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Respond to an interruption

Assess the impact and agree who makes the next decision.

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Respond with a clear sequence: Assess the impact, Coordinate the response, Follow the recovery plan
  1. Assess the impactRecord affected services and what people can still do.
  2. Contain and coordinateFollow the agreed incident plan and assign responsibilities.
  3. Agree recoveryConfirm the recovery sequence and who can authorise it.

Keep the response organised

Response coordination
DecisionWhat needs to be clear
Business impactAffected services, workarounds and urgent dependencies.
ResponsibilitiesTechnical lead, business decision-maker and communication contact.
Recovery authorityWho approves the selected recovery approach and its risks.
UpdatesWho needs information and when the next update is due.

Containment and recovery actions depend on the incident and the agreed service. Keep a record of decisions and preserve relevant evidence through the authorised response process.

Next: restoring and validating services

Our technology partners

Meet our partners
  • Huntress
  • Redstor
  • Pax8
  • FutureHosting
  • FutureTelecom
  • Bacula
  • FBICloud
  • Passbolt
  • RustDesk
  • NetBird
  • Microsoft 365

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