Understand your service
Secure Email Gateway
Apply agreed email filtering controls and support investigation of suspicious messages.
What it does
An email gateway can assess messages using configured filtering policies before they reach users. Its effectiveness depends on the mail route, supported features and ongoing administration. We agree the protected domains and mailboxes and explain quarantine and reporting procedures. Filtering does not prevent every fraudulent message, and legitimate mail may occasionally require review. Staff verification and account protection remain necessary.
Questions you may have
Does email filtering stop every phishing message?
No. Criminals can imitate genuine conversations and trusted senders. Verify unusual payment or account requests through an independently established channel.
What if an expected message is missing?
Use your agreed support route and supply the sender, recipient and approximate time. Do not disable filtering or release a suspicious attachment without review.
