FutureMSP Managed Service Provider

Understand your service

Onsite support - Proactive

Arrange an onsite visit when the problem requires physical access or planned work at your premises.

What it does

Some issues cannot be resolved remotely, such as failed equipment, cabling faults or installation work. We assess the need for a visit and agree its purpose, access arrangements and any prerequisites. Visit eligibility, hours, travel, charging and scheduling are defined by your service agreement. This description does not establish a next-day attendance guarantee or unlimited onsite work.

Questions you may have

Is a visit always the first response to an IT fault?

Not necessarily. Initial remote investigation can identify the cause, clarify urgency and establish whether an onsite visit or another provider is needed.

How much onsite time is included?

Check your service schedule for visit allowances, exclusions, geography and charges. We explain additional work before it proceeds.

Our technology partners

Meet our partners
  • Huntress
  • Redstor
  • Pax8
  • FutureHosting
  • FutureTelecom
  • Bacula
  • FBICloud
  • Passbolt
  • RustDesk
  • NetBird
  • Microsoft 365

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