Understand your service
M365 Mail Backup
Define protection and recovery for the Microsoft 365 mailboxes included in your service.
What it does
Mailbox backup needs its own coverage decision, separate from endpoint files and other Microsoft 365 workloads. We confirm the mailboxes, data selection, retention, storage and restore process in your service schedule. The current offer still requires those details to be finalised. Mail backup should not be interpreted as automatic protection for OneDrive, SharePoint or Teams, or as a guaranteed recovery time.
Questions you may have
Does mail backup include all Microsoft 365 data?
No assumption should be made. Mailboxes and other workloads need their own confirmed coverage, exclusions and restore arrangements.
Does a Microsoft 365 subscription settle our backup requirements?
Review your existing recovery features and any additional services. Confirm whether their scope and limits meet the business's actual recovery needs.






