Understand your service
Security Awareness Training*
Help staff recognise suspicious requests and practise the reporting habits your business needs.
What it does
Security awareness training supports practical decisions about messages, account access and unusual payment requests. The learning period, continuing access and review arrangements follow the selected service and are confirmed during onboarding. An introductory training period should not be mistaken for continuous provision. Technology, management procedures and a clear reporting route still matter; training cannot guarantee that nobody will make a mistake.
Questions you may have
Does an introductory training period continue indefinitely?
No. Confirm the duration and whether ongoing training is part of your agreed service. Arrange continued provision explicitly where needed.
Should staff report a suspicious message if they are unsure?
Yes, use the agreed reporting route. Encourage prompt reporting without blame and do not open links or attachments merely to investigate them.
