Understand your service
Onsite support - Fully Managed
Coordinate onsite support for eligible work under the arrangements agreed for your business.
What it does
Onsite support can address physical equipment, connectivity or installation tasks that require attendance. We agree scope, authorised contacts, access and scheduling before the visit. Visit allowances, geography, travel, charging and response expectations remain service-specific. The feature name does not establish unlimited labour or same-day attendance. Work involving another supplier may need coordination or a separate project.
Questions you may have
Does this feature guarantee same-day attendance?
No such guarantee is established by this description. Confirm the response arrangements and eligibility in your service schedule.
Are office moves and installations automatically included?
Not necessarily. Larger changes may require a separately agreed project, materials or supplier work. We clarify the scope before proceeding.
