Understand your service
Managed Detection and Response (MDR)
Our managed detection and response service provides managed detection and response with 24/7 SOC coverage for agreed enrolled endpoints.
What it does
Our managed detection and response service provides 24/7 SOC coverage for the enrolled endpoints agreed during onboarding. Covered assets, escalation contacts and authority for response actions are confirmed in your service schedule. FutureMSP support hours and wider incident or recovery work follow the agreed service arrangements.
Questions you may have
Does MDR provide 24/7 coverage?
Our managed detection and response service provides 24/7 SOC coverage for the enrolled endpoints agreed during onboarding. FutureMSP support hours and wider incident or recovery work follow your service schedule.
Who can authorise containment or recovery work?
Response authority and escalation contacts should be agreed before an incident. Disruptive actions and wider recovery work follow the applicable approval and service arrangements.
